Themezz ("we," "us," or "our") operates the Themezz mobile application (the "App"). This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data. By using the App you agree to the practices described here.
1. Information We Collect
1.1 Account Information
When you create an account we collect the email address you provide, or the identifier supplied by Apple or Google if you use social sign-in. We do not store your Apple or Google password.
1.2 Subscription & Payment Data
Subscriptions are processed through Apple App Store or Google Play. We do not receive or store your payment card details. Our subscription management partner, RevenueCat, receives a pseudonymous user identifier and purchase receipt to verify your entitlement. See RevenueCat's Privacy Policy.
1.3 Usage Data
We collect anonymous analytics events through Mixpanel to understand how features are used. Examples include which categories are viewed, search queries, and whether push notifications are tapped. These events are associated with a pseudonymous identifier and are not linked to your name or contact information beyond your account email.
1.4 Custom Topics
If you create custom topics in the "Your Topics" feature, the keywords you enter are stored in our database and used to match relevant content for your personalized feed.
1.5 Push Notification Tokens
If you enable notifications we store your device's Expo push token and your timezone so we can deliver notifications at the time you have configured.
1.6 Crash & Error Reports
We use Sentry to collect crash reports and error logs. These may include device model, operating system version, and stack traces. Your user ID may be attached to help us diagnose issues specific to your account.
1.7 Feedback Messages
If you submit feedback through the App, your message and email address are delivered to us via email. We do not store feedback messages in any database; they exist only in our email inbox.
2. How We Use Your Information
- Provide, maintain, and improve the App and its features
- Verify your subscription status and grant access to premium content
- Deliver push notifications you have opted into
- Match content to your custom topic keywords
- Diagnose bugs and improve stability via crash reports
- Analyze usage patterns to guide product development
- Respond to your feedback and support requests
3. Third-Party Services
We share limited data with the following service providers, each acting as a data processor on our behalf:
- Supabase — authentication and database hosting
- RevenueCat — subscription entitlement management
- Mixpanel — product analytics
- Sentry — crash and error monitoring
- Expo — push notification delivery
- Resend — transactional email delivery (auth emails, feedback routing)
- Google Cloud — Vertex AI infrastructure (no user personal data is sent to Vertex AI)
We do not sell, rent, or trade your personal information to any third party.
4. Data Retention
Account data is retained for as long as your account is active. If you delete your account, your personal data (email, push tokens, custom topics, preferences) is removed from our database. Anonymized analytics data may persist in Mixpanel. Crash reports in Sentry are retained for 90 days.
5. Data Security
We use industry-standard measures to protect your data, including encrypted connections (TLS), row-level security on our database, and secure server-side authentication. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights & Choices
- Access & deletion: You can request removal of your account and all associated personal data by visiting themezz.io/accountremoval.
- Push notifications: You can disable notifications at any time from the App's Settings or your device settings.
- Analytics opt-out: Contact us at the address below to request that we stop tracking analytics events for your account.
If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, or erase your personal data, and the right to data portability. Contact us to exercise these rights.
7. Children's Privacy
The App is not directed at children under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page and, for material changes, notify you through the App or by email.
9. Contact Us
If you have questions about this Privacy Policy or your data, contact us at feedback@themezz.io.